Telecom

Irish telecommunications company eircom has recently moved to its new corporate headquarters in Dublin. The prospect of a state-of-the-art, modern work environment encouraged management to think about helping information workers move away from the manual, paper-based processes and face-to-face meetings that lingered from eircom’s history as a state-run company. eircom partnered with Microsoft to design its ‘New World of Work Program,’ a philosophy that focuses IT strategy on the information worker as the underpinnings of a new corporate culture. eircom then began implementing a suite of Microsoft® technologies chosen to optimize business productivity through improved communication and collaboration. The results of an early pilot project show tangible productivity improvements and time savings adding up to a potential value of many millions of euros.

Global Telco Pilots Collaborative Knowledge Management to Drive R&D Innovation

Since its inception 125 years ago, one of the largest telecommunications companies has been contributing to technology innovation and economic development. The company is looking to improve its research and development (R&D) processes, develop innovative products and services to meet customer needs, and shorten the time required to get products to market. To improve its ability to capture and share knowledge the company chose the 2007 Microsoft® Office system. Based on the first phase of a pilot program for a Microsoft-based knowledge management environment, the company expects to reduce time to market , decrease operating costs by U.S.$150,000 in the first year, and increase its R&D tax credit by 15 percent. The company plans to deploy the knowledge management solution in late 2007.

Mobile Communications Provider Maximizes Efficiency and Improves Collaboration

As the third-largest and fastest-growing mobile communications provider in Ireland, Meteor Mobile Communications wanted to sustain its rapid growth in the very competitive mobile communications market. The company needed to achieve high levels of efficiency, responsiveness, and collaboration. After a detailed assessment of its user application software, Meteor management made a decision to upgrade its workstations to the 2007 Microsoft® Office system. With a new intuitive user interface and productivity capabilities, Meteor standardized its enterprise environment on the 2007 Office system and deployed collaboration tools that enabled both local and remote users to increase productivity.

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